To help us in providing you with a good service we would very much appreciate your assistance and co-operation on the following matters. For example a Weekly Ticket issued on Tuesday is valid up to and including the following Monday. My experience is solely with the 103 and 109a bus routes. Bus Éireann made profits in 2010 and 2011 of approximately €3m per year whilst Irish Rail and WhatsApp. Categories: Bus & Coach - Services & Schedules, Address: Pharmacy 98 Marlborough st 1 Co. Dublin, Dublin. We will publish and distribute a range of local timetables, posters and leaflets as well as placing notices in the public press and advertisements on local radio. Often the 103 into Dublin will not show up and you'll be left waiting for upwards of half an … See full address and map. Intercity and Express Bus Routes Ireland with Expressway from Bus Éireann. Rewarding Good hours Nice staff Good benefits. Bus Eireann: Terrible customer service - See 158 traveler reviews, candid photos, and great deals for County Galway, Ireland, at Tripadvisor. When I asked for the €5 back at the end of the trip he didn't even say thank you or goodbye, good customer relations training bus eireann! At our Bus Stations you should have to wait no longer than 5 minutes for information or to buy a ticket at off peak times. The only reason I'm writing this is because I've had no luck with bus eireann's customer service replying to my emails. You can zoom in to an area by clicking on any of the red bus stops. This Charter sets out Bus Éireann’s commitments for our -. Bus Éireann adheres to the principles of the Data Protection Act, 1988 & 2003 when collecting, processing, storing and disclosing personal data. During the Level 3 Lockdown I was due to travel to have an MRI scan. Bus Éireann has introduced real-time passenger information allowing customers to obtain up the minute information on arrivals and departures at bus stops throughout the country on their mobile phones, via SMS, online and in bus stations. It is our policy that no scheduled service should operate ahead of its timetable. See full address and map. A better spread of services throughout the day to better meet customer needs. Bus Eireann Customer Service. All of these improvements are made possible through the active support of committed team of people working in Bus Éireann who will continue to provide you, our valued customer, with a high quality service both now and in the future. Bus Éireann, Ceannt Station, Eyre Square, Galway. Following consideration of the feedback received, Bus Éireann will be implementing the following bus service improvements in County Mayo and adjoining counties. Bus Éireann is the Data Controller with regard to personal data collected for school transport applications. Our staff at Bus stations will be well presented, friendly, helpful and courteous to you at all times. Find on map: Layer . Concerns have been raised over Bus Eireann’s decision to cancel a key route that connects Laois from Limerick to Dublin Airport. See full address and map. Bus Éireann has said that its Expressway service from Dublin to Belfast will be suspended indefinitely from November.. Operating hours are 07.00 – 1900 Monday to Friday, and 08.00 – 18.00 Saturday, Sunday & Public Holidays. Est. Categories: Bus … From: … Bus Éireann Driver Joseph Lawton from Cork City is presented with the ‘Customer First Award 2020’ by Allen Parker, Chief Customer Officer at Bus Éireann… Customer Care Telephone Bus Éireann. The business is structured into 5 regions, each based on a major business centre managed by a Regional Manager. Bus Éireann and customer service Thu, Jan 10, 2019, 00:04 A chara, – Imagine a bus service where the bus doesn’t come in the morning, and when you … www.dublinminicoaches.com, Address: Broadstone Garage Bus Eireann Broadstone Dublin 7 Co. Dublin, Dublin. Be at the Bus Station or bus stop in good time. Commuter technology – An Irishwoman’s Diary on Bus Éireann and customer service. If however you have a complaint or difficulty that you wish to pursue you can write to the relevant Regional Manager, names and addresses are set out below. This service is available Monday to Sunday from 0830 to 1800 and hosts all calls placed through lo-call number - 1850 836 611, where any of our Helpline team will answer within 60 seconds. View different Bus Eireann bus schedules and Bus Eireann ticket prices to find a bus based on your traveling needs. Normal weekday services will run on December 31 and a Sunday service will run on January 1. A new dedicated Customer Care Team was established centrally to focus on delivering our customer charter objectives which are also in line with our obligations under the Public Service Obligation contract awarded by the NTA (National Transport Authority). API. In addition, through funding from the National Transport Authority, and our own resources, we have introduced new state of the art, higher-capacity fleet on many of our routes to enhance customer comfort and increase capacity on many of our services. Children under 12 years of age will NOT be carried, unless accompanied by a responsible person over the age of 16, on the following categories of Bus Éireann services: All Expressway services - as detailed in Expressway timetable booklet or Non-Expressway services where the intended journey of the child passenger exceeds 50 kilometres. We would like to thank customers for their cooperation … A new National Customer Helpline was established in November 2015. Dedicated customer support 24/7. Provide freepost customer comment cards at all Bus Stations. This was followed by a further cut of €1.9m in 2011. Return Tickets are valid for one outward journey on date of departure and for one return journey based on the ticket type selected. Young Family Dental Orem. Stops/Stations. Additional Ticket Vending Machines are provided in bus stations for the convenience of customers. We have set response time targets for any complaints when we experience a service failure and where possible we will issue a substantive reply within 5 working days of receipt or, if this is not possible, no later than 15 working days of receipt. Buses and coaches will display correct destination information and/or route number at all times. City of Dublin Address: Station Inspector Busaras Broadstone Depot 7 Co. Dublin, Dublin. Phone number: (01)7033395 Bus Services: 101 Drogheda-Dublin (Bus Éireann) 168 Drogheda-Dundalk (Bus Éireann) 173N Drogheda Town Service (Bus Éireann) 173S Drogheda Town Service (Bus Éireann) D1 Drogheda-Laytown (Bus Éireann) D2 Drogheda-Laytown via Golf Links Road (Bus Éireann) D4 Southgate-Ballymakenny (Bus Éireann… Pros. Our drivers will be well presented, friendly, helpful and courteous to you at all times. You must register or login in order to add routes to your favourites. Bus Eireann Customer Service Address: Customer Service Bus Eireann Dublin Broadstone Co. Dublin City of Dublin Phone number: (01)7033395 Categories: Bus & Coach - Services & Schedules, Companies & Businesses . Helpful. Expressway, Local/Commuter and City/Town services). We recognise the diversity of our customers and the importance of meeting their varied needs. We will operate a minimum of 98% of scheduled timetable departures. We will provide the following facilities at main Bus Stations, listed below: A waiting area that is clean and free from litter and offers protection from the weather. Provincial City and Town Services provided under Public Service Contract. Share on Facebook; Share on Twitter; Share on WhatsApp; Share via Email; Copy Link; Link Copied! Login Register. It is our policy to update our fleet on a planned basis. One child under the age of 4 will be carried free if accompanied by and in the charge of a fare-paying passenger, provided that the child does not occupy a seat to the exclusion of another passenger. Bus Éireann Customer Service. Normal weekday services will run on December 31 and a Sunday service on January 1. Family Return Tickets are issued to family groups consisting of one or two adults and up to a maximum of three children under sixteen years of age. Ticket Type . Facebook; Twitter; RSS; Travel anywhere in Ireland by bus or coach with Bus Éireann. By. 2 talking about this. If your complaint or comment relates to a specific incident – for example, on a particular bus – please provide as much information as you can, as soon as possible after the incident. Please have pre-purchased tickets or passes available for inspection or cancellation. Email Bus Éireann A waiting area that is clean and free from litter and offers protection from the weather. Knowing all the details such as date, time and location of incident, service, bus … Please fill out our form below if you require … My experience is solely with the 103 and 109a bus routes. If you are using a personal stereo while travelling please adjust the volume so that it will not be a source of irritation or annoyance to other customers seated near you. Posted by u/[deleted] 2 years ago. The only reason I'm writing this is because I've had no luck with bus eireann's customer service replying to my emails. We will publicise alterations to our timetable in advance of changes taking place. We will clean the inside and outside of all in-service buses and coaches at least once a day where facilities are available. Through better control of resources, it now carries more people using fewer buses. In Budget 2010, Bus Éireann’s subvention was reduced by €4.4m. Find out which amenities will … Both buses are seldom less than 10 minutes late (I've never actually had either one of these buses show up on time). See full address and map. The full list of colleges whose Student Identity Cards will be recognised by Bus Éireann for entitlement to student fares is given in "Your Journey/Student Travel" area of website. I would plead with anyone to avoid this awful incompetent service. If for any reason it is not possible to fully respond within 15 days you will receive within that time details of the cause of the delay in replying and an anticipated time within which your complaint will be finalised. Sales Executive, Fiona Connolly, and Acting Service Supervisor, James Casey, also received the ‘Hero of the Year 2020’ award for organising the delivery of seven busloads of community food donations to Cork Penny Dinners. chevron_right. See … Bus Éireann and its employees are working hard to ensure your experience of Bus Éireann is positive and satisfying. If at a bus stop please signal to the bus driver to stop. If possible have the correct change available. Accessible coach services for long-distance services have commenced on a number of selected routes. Over 1,500 queries are promptly responded to weekly either through email, post, or social media. Bus Éireann bus driver refusing my travel pass I have a Free Travel Pass. The company has made significant progress in improving customer services in recent years. Please place heavy luggage in the boot of the bus. We are dedicated to providing our customers with a comprehensive, quality public transport service through our integrated network. During peak times you should have to wait no longer than 10 minutes. It is understood that these new services will commence in the coming weeks, possibly before the end of 2020. Student Tickets are issued at discounted fares on production of current International Student Identity Card (ISIC), or a valid Student Identity Card issued by a recognised third-level college in the Republic of Ireland, but otherwise have the same conditions of validity as ordinary Return Tickets. See full address and map. Once bus route information appears on a bus stop icon, you can click on the Real Time link at the bottom. Bus Éireann has announced a significant expansion of bus services in a number of areas, with 120 additional drivers to be hired by the company.. Up to date information on our services. We will maintain our network of travel and information centres at our bus stations throughout the country. Duties include answering phones, taking reservations, clerical responsibilities with attention to detail, assisting with directions, and providing exceptional customer service. ️ Using your Leap card, buying online or from a ticket machine ️ Only travelling when its absolutely essential ️ Following seating restrictions whilst on board ️ Wearing a face … Booking must be made 1 or 2 days in advance depending on the day of travel. Smoking and the consumption of alcohol are prohibited by law on our services; we will continue to enforce these laws with the assistance of the relevant authorities. Service Notifications chevron_left. Customers wishing to purchase tickets for travel on these routes in the future should visit the Translink website at www.translink.co.uk . Address: Pharmacy 98 Marlborough st 1 Co. Dublin, Dublin. Your safety and that of our staff will continue to take precedence over all activities. Customer Notification – Expressway Routes X8 & 20/X20 Timetable Updates; Customer Notification: Expressway Route … The Expressway Route X12 is due to cease operation from the end of January – … Bus Éireann (Irish pronunciation: [ˈbˠɔsˠ ˈeːɾʲən̪ˠ], Irish Bus) is a bus and coach operator providing services throughout the Republic of Ireland with the exception of Dublin Region bus services, which are provided by sister company Dublin Bus.It is a subsidiary of Córas Iompair Éireann (CIÉ). The only reason I'm writing this is because I've had no luck with bus eireann's customer service replying to my emails. If you are not satisfied with the reply you receive from our Regional Manager you may request our Chief Commercial Officer to review your complaint by writing to him at Bus Éireann, Broadstone, Dublin 7. Busbud is an authorised Bus Eireann ticket seller. See full address and map. All passengers over the age of 15 who are not eligible for a discounted fare must purchase an Adult Ticket. Bus Eireann has introduced a year round service connecting Clifden and Westport, which previously only ran in the summer. Categories: Bus & Coach - Services & Schedules, Address: Busaras Store St 1 Co. Dublin, Dublin. Pinterest. Items such as money, credit cards, travel/identity documents, photographic/computer equipment and study materials should be kept in hand luggage which you should keep with you at all times. Eireann ticket seller a tender seeking to provide customer service training to its drivers clearly,. Facilitate wheelchair users on designated wheelchair routes commuter technology – an Irishwoman ’ s enhanced motorway network is policy. As you zoom in external customers, and 08.00 – 18.00 Saturday, &. Incident, service, Bus … Bus Éireann, Ceannt Station, Eyre Square, Galway route appears! 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