If you would like your documents resent through the post, you have lost your quote number, or if you have any other problems accessing your documents online, please, You should report any loss or thefts of passports to the local police in the country you are in as soon as possible. If you need any help and support, read our guides and please contact us for more information. You can download PDF copies of the policy wording booklets (which contain the full policy terms and conditions) here. If you are over the age of 90, please call us on 0330 400 1383 for a quotation. Payments by credit or debit card are instant but may take time to show on your statement. If you have purchased a travel insurance policy from InsureandGo and you don’t feel that it’s the right policy for you, or you have noticed a problem with your insurance, please contact us as soon as possible. You can cancel your policy^ with us and obtain a full refund if you cancel within the 14 day cooling off period provided you have not departed for your journey nor have you made any claims on this policy^. You can cancel your policy at any time. Insure and Go Travel Insurance does provide cover for annual multi-trip policies for up to a age of 100 and will also cover you … For further information, please contact our customer services team. Yes, everyone on an annual multi-trip policy is entitled to travel independently, but children under 18 who travel alone must be dropped off and picked up by a responsible adult aged 18 or over. Occasionally your insurer may wish to cancel your policy. InsureandGo offers unlimited cancellation cover under our gold policy, and up to $15,000 in cancellation under our silver policy. If you’re paying with an American Express card, the CVC code is the 4 digit number on the front of the card. We’ve made it easy to find the tools and information you need. The quickest way is to register your claim online – just login to your policy using your policy number, surname and date of birth, then select which section of cover you need to claim under. Our policies provide up to £250 for emergency dental treatment to enable you to immediately relieve pain. You are able to cancel the policy and receive a full refund as long as you have not travelled, no claim has been made or is intended to be made, and no incident likely to give rise to a claim has occurred. If at the time you purchase your travel insurance, you know that you will be 33 to 40 weeks pregnant during your trip, you will be unable to claim cancellation for your trip. You should also report the loss or theft to the UK Foreign, Commonwealth and Development Office (FCDO) embassy, consulate or high commission of the country you are in. Yes, you are covered for up to 3 bungee jumps free on all of our travel insurance policies. When you buy your policy, you can choose between standard excess, double excess or you can waive the excess on the policy completely. All EHIC cards issued before the end of 2020 will be valid until their expiry date (on the front of your card), entitling you to reduced cost or free state healthcare within the EU countries that you visit. However, we reserve the right to apply an additional 10% deduction to any item claimed with a value over £100, following our standard deductions for age, wear and tear and loss of value, where you cannot prove you own it or provide proof of purchase (e.g. We define a UK resident as being someone who has been living in the UK or the Channel Islands for at least six of the last 12 months. . Please see our below definition of ‘Complications of pregnancy and childbirth’. You may travel with a printed copy of your emailed documents. The excess is the amount that you would need to pay towards a claim. Additionally, to check to see if you need to take any extra health precautions visit www.nhs.uk/travelhealth. Unfortunately, we can only cover ski and ski training on a non-professional basis. If you’re not travelling to one of these countries you can upgrade your annual multi-trip policy to include worldwide cover for an additional premium. Any psychiatric or psychological condition including, but not limited to anxiety or depression; Any cancerous condition for which you have had treatment or hospital tests for in the last five years; or. To cancel the insurance please contact us or email [email protected] The first step is to tell your car insurer that you want to cancel. As long as you are 65 or under when you buy the policy, you can still be covered for the full trip duration for the life of the policy. It is advisable that you take your travel insurance certificate and the relevant policy wording booklet away with you. When you buy an annual multi-trip policy you are covered to go away as many times as you want. We cover all of the following activities in our winter sports travel insurance: Please note: Activities in the above list marked with * carry an increased medical excess of £250 and cover under the Personal accident and Personal liability sections does not apply. You can get details of your local FCDO office wherever you are by calling +44 (0)20 7008 1500 (0870 606 0290 within the UK) or by visiting the FCDO website. You can get details of your local FCDO office wherever you are by calling. We provide cover under this policy if something unexpected happens. Cancellation by the Insurance Company: Generally, the insurance company has no right to cancel an insurance policy unless the policy itself explicitly reserves and ensures their right to do so. How to change your policy. This code is the last three digits shown on the back of your card over the signature strip. If you need to extend your policy, please contact us. Each year InsureandGo Ireland will write to you 31 days before the renewal date of your policy, and tell you about any changes to the premium or the policy … By using our site you agree to the use of them. They are only likely to do this if they believe: 1. something has happened to make it much more likely you will make a claim, or 2. you have not kept to the terms of the policy. Your permanent total disability caused by an accident during your trip that: The permanent loss of use of one or more of your limbs, at or above the wrist or ankle. We will not cover any claim directly or indirectly linked to any declared and excluded pre-existing medical conditions where we cannot offer cover for the condition(s). Any medical condition for which in the past 12 months, you or any person insured on the policy has been referred to or seen by a hospital doctor or surgeon other than an A&E Doctor, or needed in-patient treatment in hospital. If you have any further questions, please contact us. We’ve also made a page specifically for all of your Coronavirus questions. Thus, it is not uncommon for a provision to be included in the policy that allows the insurance company to cancel a policy … Don’t forget however that there is a maximum per trip duration, the length of which depends on the level of cover you have chosen: Budget annual multi-trips 31 days per trip, Silver annual multi-trips 45 days per trip (31 days if aged 66 or over), Gold and Black annual multi-trips 90 days per trip (31 days if aged 66 or over). Please note: if you are aged over 65, we can only insure you for a maximum of 31 days on both single trips and annual multi-trips. If you still have a question that you would like an answer for, please contact us. I have been trying to cancel my insurance for the last 8 days now.A week ago I recieved an email saying my request has been forwarded to the Cancellations department on Jan For example, if you will be travelling to India, stopping off for a week in Bulgaria, you will need to choose the Worldwide (except the USA, Canada, Mexico and the Caribbean) as this area includes both of those countries. If you contact us within this cooling-off period, you are entitled to a full refund of your travel insurance policy, provided you have not travelled or made any claims on the policy. If you would like your documents resent through the post, you have lost your quote number, or if you have any other problems accessing your documents online, please contact us. Please contact us to arrange this. Inspiring Vacations would not refund our money and only give credits for future travel.Insure and Go with our gold policy would not give us any money back as they said we cancelled the trip ,which is not true.We sent all the relevant documents to insure and go and no luck.After a couple of months and no response we … Alternatively, find the answer you’re looking for by choosing one of the categories below: If your travel company goes into administration, please contact The Civil Aviation Authority, who should be able to help you under their ATOL scheme. Please note that InsureandGo do not hold your payment details. YES – unlike many of our competitors, we now include cover for an enhanced range of winter sports activities inclusive of the following more extreme activities. No matter the reason, you can’t just hope your old policy fades into the sunset. You can use a LIC policy cancellation letter format which is not only the most effective way but doesn’t require you talking to the … aged 18 or over). While some of the more technologically-inclined insurance carriers out there may allow you to cancel your car insurance online, oftentimes a simple phone call is most efficient. I posted a review yesterday to say that Insure and Go (I&G) continue to ignore my claim more than 35 weeks after it was made. Some of the more extreme activities, like sky diving, aren’t covered automatically. Please be aware that the posted documents can take 5 to 10 working days to arrive. If you do not have these documents, you can download them by logging in to your policy here. You can pay for your travel insurance using a credit or debit card, or by cheque. To cancel by email, send your request to [email protected] To cancel by post, send a letter to: Insure & … If you double the excess on the policy, it makes the policy slightly cheaper and if you waive the excess, the policy price is slightly higher. InsureandGo (officially known as Insure & Go Insurance Services Limited) is a British travel insurance company which is owned by MAPFRE ASISTENCIA.. As well as the United Kingdom, InsureandGo also has operations in the Republic of Ireland and Australia.. If you don’t see what you’re looking for online, please contact us. To do so, you can use our quick and easy online medical screening system. Provided you have an InsureandGo travel insurance policy with cover for medical expenses included, you will not need to purchase additional cover. Insure & Go Insurance Services Ltd Maitland House Warrior Square Southend-on-Sea SS1 2JY. In 2018, InsureandGo reported providing 3.1 million travel insurance … If you need to amend the address or contact details on your travel insurance policy, please contact our customer services team here. However, we do always aim for your policy pack to be with you sooner. If you die, we will pay the amount shown in the table of benefits on page 4 (this is limited for children aged under 18). If you have purchased an annual multi-trip policy, cover only starts on the chosen start date of your policy. Also, make sure you have entered the correct security code (CVC). To cancel by e-mail, send your request to [email protected]e. To cancel by post, send a letter to: Customer Service Department. Policies can be extended only once and only up to the maximum trip duration (see table below) and you will need to pay an additional premium for the extended cover. ** Europe – Albania, Andorra, Austria, The Azores, The Balearic Islands, Belarus, Belgium, Bosnia, Bulgaria, The Canary Islands, The Channel Islands, Corsica, Crete, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Kosovo, Lapland, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Moldova, Monaco, Montenegro, Morocco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Russia, San Marino, Sardinia, Serbia, Sicily, Slovakia, Slovenia, Spain, Sweden, Switzerland, Syria, Tunisia, Turkey, Ukraine and the Vatican City. Wherever you are purchasing an annual multi-trip policies or contact details on your travel insurance.. A case by case basis Company, limited, ABN 49 000 525 637, 240816! 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